We aim to process your order as quickly as possible and ensure short delivery times. The time required before dispatch depends on the products ordered and whether any custom cutting is necessary.
You can find the estimated processing time before handover to the shipping provider in the short description of each product in our online shop.
Important: The total delivery time consists of our processing time until handover to the shipping provider plus the subsequent transport time.
Standard products
1–2 working daysUsual processing time before dispatch for adhesives, mounting materials and other standard products.
Cut-to-size plastic sheets
2–3 working daysStandard processing time for custom-cut plastic sheets and aluminium profiles.
Standard-size sheets
Within 1 weekHandover to the shipping provider for plastic sheets in the standard format of 2,000 × 1,000 mm.
We process incoming orders as quickly as possible. The time required before handover to the shipping provider varies depending on the product, stock availability and any necessary processing.
All plastic sheets offered in our standard format of 2,000 × 1,000 mm are handed over to the shipping provider within one week.
Depending on the type of plastic, thin sheets with a maximum thickness of 2 mm can be rolled and shipped as a parcel.
Thicker sheets or plastics that cannot be rolled are shipped on a pallet by a freight forwarding company.
Custom-cut plastic sheets are normally handed over to the shipping provider within 2–3 working days after the order is placed.
In rare cases, processing may take approximately one week. This applies to plastics that are not normally stocked at our production facility and must first be requested from our central warehouse before cutting can begin.
The processing time before dispatch for each material can be found in the respective product description.
Our custom-cut aluminium profiles are usually handed over to the shipping provider within 2–3 working days after the order is placed.
Please refer to the respective product description for the exact processing time before dispatch.
The subsequent transport time of the shipping provider must be added to the processing time.
Our patio roofs are dispatched within 8–12 weeks after the order is placed, following the cutting of the profiles and picking of the individual components.
The actual delivery time depends on the delivery region and route planning of the freight forwarding company. The individual components are loaded and unloaded by hand.
If requested, we can ask the shipping provider for a possible delivery date before you place your order and inform you accordingly.
Please note: The processing times stated above refer to the period until your order is handed over to the shipping provider. The transport time must be added to calculate the actual delivery time.
All other standard products in our online shop are generally handed over to the shipping provider within 1–2 working days.
These include mounting materials, adhesives, silicones and welding rods, for example.
If an order also contains plastic sheets with a processing time of up to one week, the items are generally shipped together for economic and logistical reasons.
As a result, dispatch of the additional standard products may also be delayed accordingly.
Combined shipping: A longer processing time for individual products may affect the dispatch date of the entire order.
As soon as your order has been handed over for shipping, you will automatically receive a shipping confirmation by email.
Depending on the shipping method, you will receive a tracking number from DHL or our partner freight forwarding company. You can use this number to check the current shipping status of your order.
Standard parcel shipping is handled by DHL.
The usual shipping duration is approximately 48 hours from the time the shipment is registered for dispatch.
We cannot reliably predict the exact delivery duration or actual delivery time.
Special shipping methods such as DHL Express may offer shorter delivery times.
Further information about shipping duration is available directly from the shipping provider.
Pallet shipping is handled by our partner freight forwarding company Kühne & Nagel.
The usual shipping duration is approximately 48 hours from the time the pallet shipment is registered for dispatch.
We cannot influence the actual transport duration or the exact delivery time.
You can use the tracking number provided to check the status of your shipment.
Good to know: The shipping durations stated are estimates and do not constitute guaranteed delivery dates.
We make every effort to process your order quickly and reliably. However, certain circumstances may result in longer delivery times.
If you select advance payment by bank transfer when placing your order, we will only begin processing your order once your payment has been received.
The total delivery time will therefore increase by the time required for the bank transfer to reach our account.
In rare cases, delays may occur during transport by the shipping provider.
Once your order has been handed over to the transport company, we no longer have direct control over the transport duration or the actual delivery time.
If you have questions about a delayed delivery, please contact the relevant shipping provider and provide your tracking number. You will receive the necessary information by email.
