We always andeavor to process your orders as quick as possible in order to allow you the shortest possible delivery times.
The duration until handover of the shipment is displayed for each product of our online shop, in the short description under the price.
All plastic plates in the standard format of 2000mm by 1000mm are offered by us within one week to the dispatch.
Depending on the plastic, small sheet thicknesses up to 3mm can be shipped rolled with DPD. Larger sheet thicknesses, or plastics that can not be rolled, are shipped on a pallet with a shipping company.
The delivery times for our plastic sheets in the cut are usually 2 - 3 working days from the date of the order. In rare cases, the delivery time can be about a week. This applies to plastics that we do not stock in the factory's warehouse by default and need to be ordered from our central warehouses before cutting your plastic sheets. Details on the duration until the delivery of our individual plastics in the cut, can be find in the respective product description.
Basically all our adhesives, welding wires and silicones are handed over to the dispatch within 2 - 3 working days. If the orders include plastic sheets with a delivery time of one week, they will be shipped together, which will increase the delivery time for the adhesives, silicones and welding wires accordingly.
You will receive an email with every order as soon as the order has been handed over to the shipping department.
If the shipment is made via DPD, you will receive an email from DPD with a tracking number which you can use to find out about the current status of the shipment at any time.
If the shipment is made via our partner shipping company, you will receive an email from us with a corresponding shipment number that you can use to track your delivery.
The standard shipping with the parcel service DPD is usually within 48 hours from the date on which the order was registered for shipping. We unfortunately can't give any information on the exact duration or delivery time of the delivery.
Exceptions are special shipping methods such as DPD Express with a correspondingly shorter shipping time.
For details on shipping time please refer to the partner website of DPD. DPD specifies for the standard delivery on their website short rule times with a duration within Germany of 1 to 2 days.
The shipping time with our partner shipping company is usually 48 hours from the time the pallet was registered for shipping. We can not influence the exact shipping time, as well as the time of delivery.
Delays due to the payment method Prepayment
If you decided for the payment method “payment in advance”, the processing of the order takes place from the day of payment. This means that the delivery time will increase by the amount of time you need to transfer the invoice amount, plus the bank's grace period (up to 3 days).
Delays by the shipping company
In rare cases, delivery may be delayed by the shipping company. Please understand that we have no influence on the shipping time from the date of handover to the shipping company. In such cases please refer to the respective shipping company with your tracking number, which you received by E-Mail.